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Customer Service Tips for Safety People OHS professionals have many customers-Their boss, managers, supervisors, workers, unions, employer associations, regulators, contractors, visitors and fellow professionals. You must adjust your mind-set to these people being customers and seek to satisfy their needs. Customer service The customer is king and you are stuffed without them. Always treat… Read More Customer Service Tips for Safety People
OHS and Change management Implementing OHS management systems is essentially about change management. The OHS professional who learns about change management will have a better chance of being effective. Change has been around a long time. The only thing constant in business is change. “I cannot say whether things will get better if we… Read More OHS Change Management
Handy Hints For Safety People By George Robotham, Practical tips for implementing a new or revising an existing Safety Management System (S.M.S.) Quotable Quote “A health & safety problem can be described by statistics but cannot be understood by statistics. It can only be understood by knowing and feeling the pain, anguish, and… Read More Handy Hints For Safety People
‘George’s Safety Reflections Safety and Continuous Improvement Continuous improvement is a long-term business strategy to improve your business in terms of customer value and satisfaction, quality, speed to market, flexibility and reduced cost. One of the principal objectives of continuous improvement is to increase the skills and capacities of all the organisation’s employees so they… Read More Safety and Continuous Improvement
Basic Tips for Professional Success OHS and indeed all professionals need OHS technical skills but also need broader skills if they are to be successful. Personal and business success Success is doing your best to improve the situation, sometimes you may not achieve an objective but if you have really given it your best shot… Read More Basic Tips for Professional Success